You will need to whitelist our email address to ensure you receive updates from us.
The first thing you should do is add firstname.lastname@example.org to your Contact List if using a webmail provider such as Yahoo or Gmail as by so doing you ensure future emails arrive in your Inbox.
If you have not received an email from us, check your various folders including the spam folder. If this email landed in your spam folder please click on “Not Spam” or “Safe / Important.”
Then, if you use Gmail, then follow these instructions:
1. In your Gmail inbox, locate an email from email@example.com (the welcome email that should have come for the report or information you just requested).
2. Drag this email to the “Primary” tab of your inbox.
3. You should see that our emails should arrive in your Primary inbox in the future!
For other email service providers (Yahoo, AOL, etc.) please add us as a contact in your address book. Further instructions can be found here.